Thank you for all your messages in the past few weeks about the issues with our phone lines. We are very sorry that this problem is impacting on our ability to provide easy access to the service for you .
The frustrations you are feeling aren’t being ignored – but the system we need is complex and has taken a lot longer to sort out than we had hoped. We apologise to all of our patients and know this isn’t satisfactory. We are currently exhausting all options for an alternative new system which will be one number for our whole practice. We are working hard with the South East and Fareham & Gosport CCGs to make progress on this as soon as we can and will keep you updated on timescales once they are clearer.
In the meantime, we have recruited nine new Care Navigators for our receptions and they are doing all they can to help you to gain access to the services that you need.
Please can we remind you of all the ways you can get hold of our practice:
We are doing all we can to help you, so please bear with our staff as they really are trying to help you by directing you to the service most suitable and the quickest for you.
If you have any ideas or feedback about all of our services, they can also be submitted in our feedback boxes in all our receptions or via our Patient Participation Group (PPG) on fgccg.WillowGroup@nhs.net
Forton Medical Centre Whites Place, Gosport, Hampshire, PO12 3JP Tel: 023 9258 3333 Fax: 023 9260 1107
Forton Medical Centre is a large, purpose-built, two-storey building with 9 consulting rooms and 4 treatment rooms on the ground floor. It is on a large site with parking for 34 cars including 5 disabled bays. If the car park is full there is a large, free, public car park adjoining the practice. We are one of the largest practices in Gosport and welcome patients from the majority of the Gosport area.
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