See All Alerts 1

Thank you for all your messages in the past few weeks about the issues with our phone lines. We are very sorry that this problem is impacting on our ability to provide easy access to the service for you .

The frustrations you are feeling aren’t being ignored – but the system we need is complex and has taken a lot longer to sort out than we had hoped. We apologise to all of our patients and know this isn’t satisfactory. We are currently exhausting all options for an alternative new system which will be one number for our whole practice. We are working hard with the South East and Fareham & Gosport CCGs to make progress on this as soon as we can and will keep you updated on timescales once they are clearer.

In the meantime, we have recruited nine new Care Navigators for our receptions and they are doing all they can to help you to gain access to the services that you need.

Please can we remind you of all the ways you can get hold of our practice:

  • Patient Access – next time that you are in the practice please show us your ID, so you can be set up on patient access, where you can book an appointment online, get test results and order repeat prescriptions
  • Email us: fgccg.WillowGroup@nhs.net
  • Contact us via direct message on Facebookwww.facebook.com/thewillowgroupnhs
  • Have an online eConsult appointment – submit your eConsult on your surgery website and get health advice or a response within 24 hours
  • Register your mobile number with us, so you can use our texting service to cancel or change an appointment
  • Phone: 023 9258 3333 (Forton Medical Centre), 023 9279 4169 (Brune Medical Centre), 023 9258 3344 (Waterside Medical Centre) & 023 9258 2144 (Stoke Road Medical Centre)

We are doing all we can to help you, so please bear with our staff as they really are trying to help you by directing you to the service most suitable and the quickest  for you.

If you have any ideas or feedback about all of our services, they can also be submitted in our feedback boxes in all our receptions or via our Patient Participation Group (PPG) on fgccg.WillowGroup@nhs.net

FONT SIZE: S M L
LANGUAGE

Forton Medical Centre Whites Place, Gosport, Hampshire, PO12 3JP Tel: 023 9258 3333 Fax: 023 9260 1107

Forton Medical Centre - The Willow Group


Forton Medical Centre is a large, purpose-built, two-storey building with 9 consulting rooms and 4 treatment rooms on the ground floor. It is on a large site with parking for 34 cars including 5 disabled bays. If the car park is full there is a large, free, public car park adjoining the practice. We are one of the largest practices in Gosport and welcome patients from the majority of the Gosport area.

READ MORE


PATIENT ACCESS

If you would like to book your appointments online, order repeat prescriptions and view your medical records. 
Click Here for more information.

Visited us recently?

      

Need advice and treatment?

eCONSULT

Patient Access

All you need to know about patient access and the services it provides you 24/7/365

READ MORE

Benefits of Patient Access

Staff and patients at the Street Lane Practice explain how they benefited from PA.

READ MORE

Friends & Family Video

The Friends and Family Test is a way for all patients to give feedback quickly.

READ MORE